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Terms & Conditions

These terms set out the basis on which we will supply items from our shop to you (whether on sale or offered on a complimentary basis), so please read them carefully.

We may amend these from time to time, and the changes will take effect from the time we publish the revised terms. However, the amended terms will not apply to any orders that we have already accepted before this date.

These terms should be read alongside, and are in addition to the Cancer Research UK Website Terms and Conditions, Privacy Policy, and Cookie Policy, which apply when you use our websites (the “Sites”). Please read all these terms carefully before placing an order from us or using the Sites. If you do not agree to these terms, you may not place an order with us or use or access the Sites.

If you have any questions about these terms, please contact us to discuss these before placing your order.

Our Products and Age Restrictions

We try to ensure that all items displayed on our website are in stock and available to order. However, where items are temporarily unavailable for any reason, we will endeavour to indicate this on the website.

We try to ensure that our products match the images and descriptions on our website, although sometimes there may be slight differences in size, colour and design.

We sell or make available a range of products on this website, including products for children. However, to order items from this website, you must be at least 18 years old or under the supervision of a parent or legal guardian. We do not sell or make available products to children.

Please note that we may withdraw items from sale or supply in the event we run out of stock or for any other reason. We may do this at any time and without notice.

Ordering an item

Your order is only accepted by us (and a contract formed) when we send you an email notifying you that your item(s) have been dispatched. Any products on the same order which are not referenced in our dispatch e-mail do not form part of that contract.

If we cannot supply you with some or all of the items you have requested for any reason, we will contact you and explain your options. If we cannot supply you with the product or service you ordered, we will inform you of this by email and where payment has already been taken, we will refund you. We may not be able to accept your order as a result of one of the following:

the product you ordered being out of stock;
we are unable to obtain authorisation for your payment;
we have identified a pricing or product description error;
you have asked us to deliver your order to a location to which we do not offer delivery; or
you have attempted to use a voucher or special offer more times that is permitted, or in a fraudulent way.
If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. If we can’t make the change you require, or we have already sent your item(s) to you, you may consider cancelling your order (see “Cancelling your order” below).

Price and Payment for items on sale

All prices displayed on our website are in pounds sterling, and inclusive of VAT. All applicable delivery charges are also displayed with each item.

We may change the price of items at any time, but the price you will be asked to pay is the price displayed on the website when you place your order. However, while we try to ensure that the prices shown on our website are up-to-date and correct, occasionally errors do occur:

if we notice this before we have accepted your order, we will contact you to confirm whether you wish to purchase the relevant item at the correct price, or cancel your order;
if we have already accepted your order before noticing this mistake, we may still cancel your order if the error was an obvious one that you could reasonably have recognised as a mistake and you do not want to pay the correct price.
For orders placed via our website, we accept Visa, Mastercard, Maestro, American Express and JCB cards. We also accept payment via PayPal. All card payments are subject to authorisation by your card issuer. However, if we do not receive your payment and you have already received the products ordered from us, you must pay for the products or return the products ordered from us in accordance with reasonable return instructions that we provide and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

You will own the item(s) you have ordered once we have received payment in full, but we will remain responsible for it until we have delivered it to the address you gave us when placing your order (see “Delivery” below).

Suggested donation amounts

Currently there is no purchase price to obtain one of our complimentary items, although you may be required to pay the delivery charge (see below). Instead we encourage you to make a donation to Cancer Research UK to help support the charity’s life-saving work. We may suggest an appropriate amount to donate but donations are voluntary and you are free to donate more or less than the amount suggested or make no donation at all. We reserve the right to withdraw items from our complimentary offering and put them on sale, although we will not charge you for any orders placed before this change is introduced.

Delivery

We deliver throughout the UK (except to offshore territories). We also deliver to countries outside the UK.

Various delivery options are available. For further details of these delivery options, prices, countries we deliver to and timeframes, please go to the delivery page of our Site.

We shall not be responsible to you for any delays in the delivery of items that are caused by events outside of our control. However, we will contact you as soon as possible to notify you of any such events, and we will try to minimise the effects of any delay.

Damaged/Faulty Goods/Not as described

You have a legal right to return any item that does not match the description on our website, is not fit for its intended purpose or is not of satisfactory quality. You are entitled to a refund (as further set out in our returns and refunds page if you tell us this within 30 days of receipt of the item, or you may request a replacement item instead. In either case, if the item was purchased, you will need to return the item in question to us. For more information, please see our returns and refunds page.

Cancelling your order – this only applies to purchased items

You are entitled to cancel any order you have made on our website, email or telephone for any reason (including if you simply change your mind) up to and including 14 days after the day on which you receive your purchase unless your item:

is made to your specification or clearly personalised;
is likely to deteriorate or expire rapidly (such as items of food or flowers);
becomes inseparably mixed with other goods after they are delivered to you;
is sealed for health protection and/or hygiene reasons and the seal is broken after the item is delivered to you; or
is a sealed audio or video recording (such as a CD and DVD) where the seal is broken after the item is delivered to you
If you cancel your order before we dispatch it, we will refund all sums you have paid to us for that order (including the delivery costs paid by you, up to the amount charged for the least expensive kind of delivery service we offer) no later than 14 days after the day of you telling us you want to cancel.

If you wish to cancel your order once you have received it, you should send the items back to us as soon as possible, and in any event not later than 14 days after the day on which you tell us you want to cancel your order. You will be responsible for the costs of returning the items to us.

We will then refund you the following sums:

the purchase price; and
provided that you are returning the entirety of your order, the delivery costs paid by you, up to the amount charged for the least expensive kind of delivery service we offer,
These will be paid within 14 days after the day we receive the item back from you or you providing evidence that you returned the item to us (if earlier). We will make reimbursement using the same method as you used for your initial transaction, unless you have expressly agreed otherwise.

Please note that we may make a deduction if the value of the item has been reduced as a result of your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the item, and later discover you have handled it in an unacceptable way, you will be required to pay us an appropriate.

For further details of how to cancel and return items, please see our returns and refunds page.

Free Gifts

From time to time, we may advertise special offers on our website. These free gifts are only included as part of your order and are not offered on a standalone basis. If any part of the order is returned for a refund, we reserve the right to deduct the value of the free gift from your refund if they are not returned too.

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